Company do not accept shipping labels other than UPS but if you use their service, they will use the FEDEX. They will come up with stupid reason to reject your application and way to contact them is using email (Where they will ask for all the documents one by one which you have already submitted with the application), Pay phone service is another option but first you will be asked to enter credit card and even though they say hold time does not count towards free time per week, customer service Rep. Will take their sweet time to search for the information and your times up. What a rip off!