If there was a 0 I would give them that! Bought a straightening brush & within a few months & only a handful of uses it quit working. I spent more on this than I've ever spent on any stying appliance. The customer service is the worst! They don't ever return emails & I tried a "Chat" there was no answer either. There's supposed to be a 1 year warranty but it's kind of hard to honor that when they won't get back to you! This company DOES NOT stand behind their products so I advise people to avoid purchasing any products from them!