Pl E.

I recently purchased a floor mat from ghibli.store. Their website advertised the item as the official Ghibli product, but the actual product was a cheap counterfeit mat, presumably from China based on the tag.

Update: After seeing this review, the store issued a refund and asked me to update my review. I increased my rating. Based on other reviews, it's unclear whether the store will honor refund requests if the customer doesn't go through the trouble of posting a public review.

The store should not have deceived customers by advertising the official product and shipping a counterfeit fake item in the first place. Shipping took 1 month from order date to arrival. It was very time-consuming to justify my refund request to the store. And I still don't have a floor mat after 1 month.