p m.

~~BUYER BEWARE~~
~~COMMERCE COMMISSION ADVISED~~

Check the review history before buying!

The only positive reviews are by people who haven't dealt with their customer service or had product issues.

There are over 30 people with the same issue as me.

Context:
TopGear sold me a faulty product but refused to replace it unless I paid the shipping both ways.

Tess who runs Top Gear is the rudest person I've dealt with in years. She lied multiple times and contradicted herself in emails.

Alarmingly, Tess said that customers should immediately after purchasing products online let her know that they don't want the product to be faulty BEFORE she ships them. The logic in that position ridiculous. She said I was to blame for her sending me a faulty product...

I contacted the NZ reseller of the product to check that I wasn't going mad. They were so embarrassed by Top Gear's behaviour they sent me a replacement for free. Interestingly, the NZ reseller knew that it was Top Gear before I even mentioned their name...

Lastly, I collated all the online comments saying Top Gear and Tess are a rip off and sent it to the Commerce Commission. As the reviews state, Top Gear are an embarrassment to NZ. Do better.