Patrick C.

No integrity. I discussed the project and got a price on January 24. I texted on February 9 that I wanted to move forward. But I asked for the estimate in writing since I had only gotten a verbal. I finally got the estimate on February 21, and it was $400 more expensive. Okay. I accepted the explanation.
Then they sent someone out to officially measure the doors. The original quote included two doors, or slab, and four doors plus frames, or pre-hung. The guy who came out said I only needed two pre-hung doors. Pre-hung doors are more expensive, so the price should come down right? Wrong. The final quote came in, not only with no change in price, but with an additional fee for using a credit card. I wasn't even asked whether I was going to pay by credit card. No decrease in price for the change from pre-hung to slab.
I asked why the price didn't come down. He said there was no difference in price. He had already told me before, and I knew, that there is a difference in price. I replied that, with no difference in price, I should get all of them pre-hung. He then replied that there would be a difference in labor. Using that logic, I reasoned with him that the price should have decreased if just because of the labor. He then said he wasn't going to nickel and dime the price. But that's exactly what he did.