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Travelling to Kathmandu - get an email that my flights to and from Kathmandu have been changed... I have almost a whole day in transit in Kuala Lumpur because of this (on my way and returning back). Because of this my flight to sydney from Kuala Lumpur has to change as well. I contacted them several times to find out what is happening and to get an updated itinerary. Each time they said that they will escalate the issue to their supervisor and will get back to me within 24-48 hours. A week after (and 5 days before I leave) I still haven't heard back from them... still don't have an updated itinerary. Have no idea how I'm getting back home. Don't have a place to stay in transit. WORST CUSTOMER SERVICE EVER! Im so annoyed with them. WONT BE BOOKING WITH THEM AGAIN.
Preena P.'s review of ZUJI earned 3 Very Helpful votes
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