I've placed 5 orders in the last month. The first delivery was great. It went perfectly, the item that was not there was replaced. He followed my instructions. I had no problems.
After the very first order, none of the deliveries were complete. The second-order, they mixed up my order with another person's order. However, again, she called when she arrived and had me meet her downstairs. Everything was perfect besides, they'd messed up on the order. I figured that happens and I just let them know... When I contacted customer service, they couldn't help, twice. They forced me to place the order again and had me wait for 2 days before the delivery.
They claimed management would contact me. I haven't heard from management.
None of my orders have come complete as ordered. NONE... most of my requests did not have replacements, and, after the first delivery, the ones that had replacements were unacceptable.
Then, 2/16/2021 upon my previous orders I began to notice that all of my deliverers have been African American through food stamps. All of them. I began to think about it. I felt like someone was aware of the complaint, however, I said nothing. I know that someone could comprehend my thoughts as when almost every other delivery person through food stamps was dark skin or African, and did most everything perfect... called when they arrived, waited for me downstairs, and gave me all that was available; The first caucasian American out of the food stamp delivery walks in the hotel, walks right past hotel security up the elevator, and knocks on my door during the pandemic emergency, in a hotel full of homeless. Mind you, that this security breach took place the day after someone was on my floor complaining that there was a stabbing in the building, yesterday.
Thank you for your review. We normally just need to send a confirmation pickup email to CEVA and you are allowed to pick it up. The normal time frame for delivery is 5-8 business days.