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DO NOT BUY FROM this rip off company.
Shirts way too large, and I lose more than 1/3 of purchase price with return!
Yes, the shirts arrived promptly, but the size was way off, way too large. I'm 63 years old, an attorney and have been wearing suits and dress to work and church all my adult life.
The killer is that on my $147.85 order I'll lose over $50 when and if the refund arrives.
RUN AWAY from this company!
I wish I'd have seen this website before I wasted time and money on this company's lame product and service.
Tip for consumers:
Their refund policy results is receipt of less than two-thirds of the original purchase price. Not worth the risk when my known size results in a shirt that is fart too large to wear. This company is a SCAM and a BAD JOKE.
Products used:
I sent all three shirts back; they were too large, and I didn't want to risk more hassles with an exchange.
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Empty.
I can't even rate the quality as I will be returning everything. They showed discounts online and...
Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and...
Dear Preston,
I'm sorry to hear that your first order with us didn't quite arrive in the perfect size.
Firstly, our return fee is only $8.95 per box of items returned so I'm unsure as to how you've arrived loosing two thirds of your purchase for a return. The postage cost, naturally, is also not refunded.
The exception to this is if all the items are registered for a return within 14 calendar days since purchase. If this is the case, we'd be more than happy to arrange a postage refund as well.
Our return fee exists as a way to encourage our customers to work through their sizing issues with us and not just send them back for a refund and give up after one attempt.
Please note that not all retailers measure the same and some of our customers do not take fresh measurements and follow our unique sizing instructions before ordering.
This is so very important to finding the right size from the get-go. I'd encourage you to check your measurements again via our "how to measure for a CT shirt" video and then consult the CT sizing guides on the website for your best fit before processing your next order (should you decide to try again).
Both resources can be found below:
Measuring Video: https://www.youtube.com/watch?v=KdSm-ebm7eE
Sizing Guide: https://www.charlestyrwhitt.com/us/sizing-guides?source=footer
Finally, our Customer Service Team is available by phone or live chat 18 hours a day to ensure that any questions you have (pre or post purchase) can be answered at your convenience.
If you'd like me to take a look at the status of your refund, please let me know your order number.
Best regards
Team CT