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Ordered two 24x36 prints from Threadless for $65 each. The product description states that each print will have a 1" border. One print is great but the other print they sent me is just a 17x23 print on a 24x36 piece of paper, and on top of that the print is messed up at the top. Did I really pay an extra $30 over what they charge for an 18x24 print to receive an extra large border on a large piece of paper? I immediately contacted customer service via their website, and have received no reply in 4 days. On social media they respond saying "they'll look into it" and also do literally nothing about it. Their customer service is literally non-existent... if you're going to order from them, just understand that if anything is messed up, you will be left holding the bag.
Pri E.'s review of Threadless earned 17 Very Helpful votes
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I ordered an item on 7/16. It is now 11/5 and I haven't received it. I asked for a refund several...
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Hello Pri,
Thanks for sharing your product experience with us, and we're sorry to hear you were disappointed with one of your prints. It looks like the additional border was added and intended in the design file, but we'd be more than happy to help get you something you'll be happy with. It looks like Kitty on our support team is working with you to help find a resolution. We definitely never want you or any of our customers left holding the bag on something they aren't happy with. We appreciate you reaching out and giving us a chance to make this right.