Kim P.

I own several of their bags. I have always taken excellent care of them, according to their directions. I had a bag that had defects in it. Reached out to customer service. They said there was nothing they could do. That was normal wear and tear. After arguing that it was a brand new purse, they finally agreed to let me send it in to them(my cost) to check it. Of course, they said that there was nothing wrong with it and they have returned it. And then they didn't give me a tracking number so that I would know when to receive it. I told them I was not comfortable having something like that delivered without knowing when it was going to arrive on my doorstep. All of this was back-and-forth through multiple emails to just get nothing done. So then, I reached out via chat to see if they could give me a tracking number. They told me they would send it to the other DEPARTMENT and I should get an email within 24 to 48 hours. Really! I love their purses, but I am second-guessing buying any more. The amount of money I spent I would expect better customer service.