I was sending condolence flowers money was no object. I choose them because the advertised same day delivery to the area. Then they sent an email saying they wouldn't deliver to the area for another 3 days. Said the would give a complementary upgrade as compensation. The flowers were cheep and tacky. Looked nothing like advertised. The vase was not even what I ordered and paid for. Complained and got told this was all within there policy. Photos show advertised vs what received this was supposed to have the super sized bunch and upgraded.