I normally only ordered blank hats from them and had no problem always received the hats within an few days. Decided to try their custom embroidery special Bad idea. They say 2-3 weeks turnaround. Hats finally delivered in 5 weeks. That I can deal with but the quality of the stitching Was terrible I wish I could upload the images. About 4 out of the 12 hats where completely unacceptable. No way you could sell them to a customer in that condition. They offer no refunds on custom embroidery! So keep your money and buy elsewhere!