It's a challenge ordering a wig or topper bec. You have to wait to receive it and then try it on. Most often it will need to be exchanged for a different style or color change. With PAULA YOUNG if you need to return your wig they DO NOT give you a choice of credit towards another wig or refund. You only receive partial credit towards another wig. I've used them twice and both times it was a disaster. Since they're rated 38 on the list of wig companies I think I'll just go ahead with another company with much better reviews! I'm done. Customer is a nightmare!