Quilting M.

The absolute worst customer service in the world! I would never recommend this company to anyone. I called to do something that should be simple. My first phone call was at 10 AM. My last phone call was at 7 PM, of the 12 people I spoke with only one of them completely understood the English language, six of them hung up on me. Only one of them understood what I was trying to do. They spoke poor English, and they might know the English words, but they couldn't put them together in a sentence in order to understand what they meant. I was reporting a death and needed to close the account, I needed the information on where to send the death certificate to. It took 9 extremely frustrating, excruciatingly painful hours, 12 phone calls & 2 chats to reach a human being that understood the English language and could solve that problem. It took him a total of 10 minutes to completely get the info & submit it. No one should ever have to go through 9 hours of pure hell to report a death and close an account..