quintas q.

I would just like to make everyone who is thinking of purchasing something from

Dealprime aware of my experience with them
I paid for a tablet that arrives to me broken. I send it back to them at my expense. They send it back with only half of what I said didn't work repaired.At this point they seemingly ignore over 5 emails when I explain it is still not functioning correctly. Also online tech support would ask what the problem was, I would explain it and would wait for an hour or more with no response back. This happened at least 4 times!

I then take it into my own hands and try to have a local tech repair it, as they seem completely disinterested in helping in anyway. They are unable to fix it. Dealprime finally gets back to me via email and say "yes, please send it back to us and we can have it repaired". Five months later (now that my warranty had expired) I was told it would not be repaired because the warranty had lapsed. They sat on it for 5 months! Of course the warranty has expired! When I explain this to them, their new reason is because it had been opened previously. Yes it was and as you can clearly see in the enclosed email, they were made well aware that I had it had been and said it would be repaired. This was on Feb 22,2013! Over 5 months ago!
They say it wont be fixed or replaced and it is being sent back. As I have not received a full refund nor the defective tablet back, I would like share my experience with their companies practices with as many potential comsumers that I possibly can.

Their customer service and care are both horrible.
It is now Oct 29th, dealprime has had this tablet in their possession for a longer duration of time than I have actually had it in my hands for my personal use. They said they would return the broken tablet to me. I have never received it, not that I want it back.

All I simply want is a full refund.

Thanks for taking the time to read this message.

Below I have cut and pasted emails I have had with Dealprime

Order *******
>On Fri, Feb 22,2013 at 6:17 AM, ******* ***** <*************@yahoo.com> wrote:
>
>> Order Number: *******
>> Hello my flytouch 8 is completely unusable, I sent you several emails and
>> was never replied to, so I had my local repair shop try and fix it. They
>> were unable to. I am begging and pleading that you will repair or replaces
>> this tablet. If not I have a $239.99 broken tablet that I can not use.
>> Again as my last resort I am begging and pleading that you repair or
>> replaces this tablet PLEASE.

On Fri, 22 Feb, 2013 3:20 AM GMT Deals Prime wrote:

>Yes, please send it back to us and we can have it repaired.
>
>Also, did you try pressing the reset pinhole button?
>
>Let me know if you cannot find it.
>

Thank so much. There many problems with the tablet. Pressing the reset button has no solved these problems below
1. When I put the device in sleep mode it reboots itself.
Problem 2. When the device is idle it either freezes or shut itself off which I then have to press the reset button in order for the tablet to bootup (this happens very often).

Problem 3 the charger port is not working right as the charger has to be in just the right position before it will charge the unit. I know it is not the charger as I have tried other chargers.
Problem 4. This tablet will not long preform voice recognition
Thank you