Switched to WOW+. Huge mistake. Sporadic picture and video problems. I even avoid certain channels because it's so irritating to watch. Forget their customer service reps. Little to no help. That's if you can even understand them. I even talked (?) to one rep that I had to constantly ask to repeat herself because I barely could understand her and there was a rooster constantly screeching in the background. It would be a joke if it wasn't so ridiculously expensive. Need to find another provider.