Rachael P.

Almost 3 months ago I purchased a coupon from KGB deals to get 2 memory foam pillows from www.fanooki.com. When I placed the order, I received a message informing me the shipping could take up to 4 weeks, which I thought was unusually long to begin with. At the time of my purchase there was no indication on the site that the item I was ordering was currently out of stock.

A month after I placed my order I contacted the fanooki customer service via email to request a shipping status. As a reviewer on www.ripoffreport.com also stated, they blamed suppliers for the delay. I have now exchanged 6 emails with customer service. The most recent response stated they would ship the items "today or Monday." That was over 2 week ago. The email stated that when the item was shipped I would receive an email with the tracking information. I ave yet to receive any shipping email and as of this morning my order status was still listed as "processing" on the Fanooki site.

I sent an email complaining about the situation to KGB deals. I did not receive a response until my 2nd complaint email. I have now exchange 3 or 4 emails with KGB Deals requesting a refund for the coupon based on Fanooki's lack of willingness or ability to honor the deal. KGB Deals has not even refrenced a refund in its responses to me. The most recent KGB Deals email I received instructed me to call Fanooki's customer service line because "they have detailed information pertaining to your order." I'm not sure how KGB Deals knows Fanooki has information they need to give me in regards tot he status of my order. If they do have information from Fanooki, I can't imagine why they couldn't give it to me directly and save me from listening to Fanooki's ridiculous customer service message. (The customer service line is a joke. The recorded message is a guy trying way to hard to sound "hip" and gave me the distinct impression that no one would be picking up the phone. This is because it kept saying that if I had received this message it was either due to heavy volume or that I was calling outside normal business hours, but never listed Fanooki's normal business hours. Additionally, the entire rambling TMNT-esque message lasted for about 2 minutes before it dumped me into a voicemail. I have never called a service hotline and only waited on hold for 2 minutes before the system gave up and told me to just leave a message.) If they don't have any direct information, then they're just trying to dump be off on the retailed when KGB actually took my money.

Overall I would suggest staying away from both of these companies (fanooki.com & kgbdeals.com). At best they're highly disorganized and have very poor customer service. A worst they're all out scam artists. [

Almost 3 months ago I purchased a coupon from KGB deals to get 2 memory foam pillows from www.fanooki.com. When I placed the order, I received a message informing me the shipping could take up to 4 weeks, which I thought was unusually long to begin with. At the time of my purchase there was no indication on the site that the item I was ordering was currently out of stock.

A month after I placed my order I contacted the fanooki customer service via email to request a shipping status. As a reviewer on www.ripoffreport.com also stated, they blamed suppliers for the delay. I have now exchanged 6 emails with customer service. The most recent response stated they would ship the items "today or Monday." That was over 2 week ago. The email stated that when the item was shipped I would receive an email with the tracking information. I ave yet to receive any shipping email and as of this morning my order status was still listed as "processing" on the Fanooki site.

Additionally, I sent an email complaining about the situation to KGB deals. I did not receive a response until my 2nd complaint email. I have now exchange 3 or 4 emails with KGB Deals requesting a refund for the coupon based on Fanooki's lack of willingness or ability to honor the deal. KGB Deals has not even refrenced a refund in its responses to me. The most recent KGB Deals email I received instructed me to call Fanooki's customer service line because "they have detailed information pertaining to your order." The customer service line is a joke. The recorded message is a guy trying way to hard to sound "hip" and gave me the distinct impression that no one would be picking up the phone. This is because it kept saying that if I had received this message it was either due to heavy volume or that I was calling outside normal business hours, but never listed Fanooki's normal business hours. Additionally, the entire rambling TMNT-esque message lasted for about 2 minutes before it dumped me into a voicemail. I have never called a service hotline and only waited on hold for 2 minutes before the system gave up and told me to just leave a message.

Overall I would suggest staying away from both of these companies (fanooki.com & kgbdeals.com). At best they're highly disorganized and have very poor customer service. A worst they're all out scam artists.