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On Dec 13,2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away.
They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete.
Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe.
I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over.
Products used:
Nothing - I was hacked
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