I am very dissatisfied with my experience with customer service. Amika promises 2-6 days free shipping for orders over $35 without mentioning it takes 5-7 days to process your order. It is very misleading, and I spent over $100 on products and am still waiting on them after nearly two weeks. I could have bought them elsewhere and received them in a timely matter. I am mostly disappointed in how misleading it is. If you promise 2-6 days free shipping, then I should receive it in 2-6 days, not 14+ days.