Rachel H.

I bought a $40 for $80 coupon on Gilt for this retailer, not noticing that the fine print said it was only for the solstice website (hate that). I wanted a new pair of the basic Ray Bans I had because I lost my older pair. I was willing to purchase the regular model or the polarized model for extra. The website said that they were sold out but expecting a new shipment in of not just the particular model I was interested in, but ALL of the color options. When I called to inquire when they would be in stock, the person was like, "I dunno." Thanks.

Finally the opportunity to preorder them became available. I ordered them on August 20th, for a Sept 1st shipping date (posted on the website when I ordered them). I called last night, September 6th, to see why they had not shipped yet. I was told they "were in the warehouse being prepped for shipment." What the hell does that mean? Put them in a box with a label and ship them. No "prep work" necessary. I also sent an angry e-mail to customer service. Today, I got an e-mail that they went out for shipment and the tracking number I was provided for UPS does not work. The link the e-mail sends you to on their website to track it using your order number ALSO does not work.

Thanks for nothing Soltice. Just send me my sunglasses already so I can be done with you.