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Rachel H.

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Total Points
82

1 Review by Rachel

  • River Island

6/16/22
Verified purchase

I ordered based on their size chart and it was WAY off, item was a tent on me. I paid for express shipping which was supposed to take 4 days and took over 12 days (8 business days). Now attempting to return and there are no return options for US customers, and customer service has been a nightmare. For a dress that cost me over $100 it's not worth it. Will not be buying from them again.

Products used:
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Service
Value
Shipping
Returns
Quality

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