I purchased a 9 piece set of wavy 18" #4 extensions from hairextensionbuy.com for my upcoming baby shower. I purchased before I read all these reviews and then of course was TERRIFIED after seeing everyone say it's a scam and the hair is gross and plasticy etc etc etc. Needless to say I prepared myself for the worst and even told myself I might not even end up receiving them. But I got them today after only about 5 business days, and although yes, the package does appear to be from China, I am so happy with the quality and look! The colour is rich and has a beautiful undertone that matches my hair perfectly. The hair itself is super soft, looks 100% real and doesn't have any plasticy looking qualities in my opinion. The wave is soft and subtle and the clips are strong. I haven't washed or applied heat to them (and probably won't for awhile) as I'm happy with their current look. Maybe that's when they'll fall to pieces and become burnt plastic- who knows. But for now they actually look beautiful, and I've been wearing human hair extensions for years and years so this isn't just a first buy opinion. They provided me with a tracking number but I never got any confirmation emails from them and actually couldn't track my package at all, so I kind of just told myself I'd wait and hold my breath. So maybe not the best site mechanics and customer service but as stated I am perfectly content with the extensions and would 100% buy again.