Rachel R.

In recent weeks, I have tried numerous times to buy a movie or show. The payment method is just fine. However, within half a second of getting a purchase confirmation, I get a purchase error. My transaction is canceled every time. I tried to reach out Customer Support and got the same answers that were found on the internet. Nothing and no one has been helpful. It's a system error on their part, and yet, nothing is being done to resolve this issue. Their Virtual Assistant is a joke too. I was second in line and got pushed to 4th in line. And waited for over an hour to reach someone.

Spectrum Internet is a sham. We decided to go with another internet company for faster internet and a better rate. However, we still had to pay for bill which was fine. But the bill was for an entire month of service when we only had Spectrum for 3 maybe 4 days out of that month. On numerous occasions we tried to talk to Customer Service about the extra charges. While waiting on them to call back and tell us if it will be resolved and recalculated, they send us a letter threatening to send us into Collections! We have been hung up on or "lost connection" on the phone. Our over charged bill has not been fixed or recalculated. Nor do they plan to fix it. One Star Rating is too good for these people.