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I have used this company to order scrubs a few times within the last year. The first couple of times they were great! I literally received my order within 5 days of ordering and only paid $4 for shipping. I recently placed 2 more orders during their buy one get one 50% off sale and have not received either order. I am so disappointed. After 2 weeks of calling, emailing, and Facebook messaging the company I decided to file a dispute with PayPal. So done with Jen's Scrubs. They have officially lost my business!
Tip for consumers:
Just don't use this site. Seriously. Stay away.
Rachel W.'s review of Jen's Scrubs earned 7 Very Helpful votes
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This company claims that they are the only 5-Star rated scrub company?! Hmmm... is that 5-Stars...
When you place an order it appears you can return it at no cost. This IS NOT the case. You have...
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms