Rafael B.

I chose Skrill as my new deposit and money transfer account.
A couple of days later I tried it for the first time. I received a payment and tried to transfer a small amount to myself via USDT to see if it worked.
However, to my surprise, they charged me an exorbitant NETWORK FEE, in addition to the 2% that was already provided.
Basically, on a withdrawal of 30.42 USD, they have deducted 18.71 USDT as Network Fee. It has no logic.
When I questioned them, it took them more than 1 week to respond, and the response was from someone who didn't even take the time to read my complaint.

I still do not understand the reason for this charge, and I have not yet received a response. But what I do know is that I won't be using Skrill anymore.

--------- Below are the messages from the conversation with the support team ------

Skrill Support Team
12/03/2024
06:38
Hello R--- C--- B---,

Thank you for contacting us.

We apologize for our delayed response. You will be able to see all of our applicable fees from the link below:

(link to fee information)

We hope we have been of assistance.

Kind regards,
Brayan
Skrill Help Team

R--- C--- B---
11/03/2024
12:05
Hello,
It's been a week since I opened this case, and I still haven't gotten a response.
I read that you have the aiming of responding within 24 hours. I understand that it can be a little late, but 1 week feels like it's already been too long.
I await a solution
Rafael

R--- C--- B---
04/03/2024
11:40
Greetings,
I chose Skrill to be my new money transfer and deposit account.
Today I tried it for the first time. I received a payment and tried transferring a small amount to myself via USDT to see if it worked.
However, to my surprise, you charged me an exorbitant FEE, in addition to the 2% that was already expected. I looked up the price of the ETH GAS FEE and it is very far from what you charged me. I need an explanation, to see if I continue using Skrill or if I migrate to another virtual wallet.

I look forward to a response.
Below I leave the details of the transaction.

Transaction ID
*******365
Amount withdrawn
30.42 USD
Fee
0.61 USD
Network Fee
18.******* USDT