Rahul S.

Overall very poor customer service and communication. Despite a global pandemic and government-imposed travel bans, we are still charged cancellation fees and seat release fees for our tickets. The first time we booked flights from India to US in April 2020 but these tickets were not viable due to the first COVID 19 lockdown. A refund for these canceled tickets was not possible and we were charged an additional $280.
This year in March when things were looking ok, we again rebooked tickets for May 2021 travel from India. Wouldn't you know it, a travel ban was put in place just weeks before departure. Again we were forced to cancel due to circumstances out of our control. Again no refund and again an additional charge for the canceled tickets and seat release.
FINALLY we booked tickets for November 2021 travel as the travel ban has been lifted! The tickets were booked and confirmed on October 8,2021. On October 11, our tickets were canceled and refunded because the travel agent processed our repeated refund requests just as we were successful in booking a trip that would come to fruition. Not only do we not receive a full refund (only a partial is being processed as I type this) but we were not informed at any point that the tickets have been canceled due to our refund request. After half a dozen phone calls, it turns out that an error made by the travel agent Victor resulted in this latest series of events. So here we are with no tickets and also only a pathetic refund compared to the thousands of dollars we have tied up with this company.