I ordered an 8" bathtub spout from this site. I knew at the time it was out of stock and would be shipping in 2-3 weeks. I then found this same Item at EveryFaucet.com - they had the same item in stock and could ship in 24 -48 hours. I ordered it from them and emailed remodelcenter to ask them to cancel my order with them. I received several emails from them and evdently they can't or won; t cancel. I would never buy from a site that won't cancel even though they did not have it in stock, Now they want to shipp it on 2-2-10. I was very displeased with them. Beware buying from sites that insist on shipping late and say they can't cancel. I will never do business with them again. If you want to cancel an order form them, I believe it is not going to happen.