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Delivery times are an absolute joke. They send packages by local post - two weeks later and I still haven't got my product. Waste of time. Never ordering from here ever again! Now I have to figure out how to get my money back.
I also didn't know the company is US-based, so I have to pay custom taxes, due to the fact that all their prices are in British pounds.
Tip for consumers:
NEVER USE THEM!
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Hello Raluca!
We are so sorry you had this experience. On our site, we show the local currency to make it an easy shopping experience, but we note in multiple places on our site that we are a US company based in Chicago.
We offer free shipping options, which I see you met. With DHL Global Mail service, it starts with DHL in the US and then the final delivery is made by local post offices in the destination country. This service is helpful, as it shows transparency into where your parcel is at each step of its journey. In our Help Center, we note estimates of the average amount of time it takes parcels to arrive internationally. Unfortunately, estimates can sometimes be wrong, depending on a number of factors, including customs review which can vary from country-to-country. In your case, it seems your parcel took about a week in customs review. We have no control over this, as customs is run by each country. As of Saturday, it arrived in Romania and is making its way to your shipping address.
In any case, where a customer does not receive their parcels in a timely fashion, we will always help! Currently, our customer success team is working with you on this issue and we'll make it right. We very much want you to have your order! :)