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Avoid at all costs. Completely dishonest and immoral people. They're absolute liars who deserve to be shutdown. They use a multitude of affiliate names that appear to be named organizations and then tack on an exorbitant amount of fees in excess of 50% of the advertised price. Avoid at all costs. -12 stars.
Products used:
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Rami A.'s review of Guest Reservations earned 2 Very Helpful votes
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Hi Rami,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care