RANDALL M.

Everything worked fine right up to the point of filing my returns- then... nothing. An endless and incredibly frustrating computer loop with no solution, because the website was not functioning properly. I was filing at the last minute, so it's almost a certainty that heavy use of the site played a role in the malfunction. But tax prep software that doesn't work on the day taxes are due? Bush league, I don't care how many people were trying to use the site. Oh, and also, it wasn't just me- twitter was blowing up with desperate people having the exact same issue with the exact same site symptoms. See attachment of social media posts listed on Down Detector from frustrated people and Taxslayer (admitting that their site was down at filing time, and not up again until after 3:00 a.m. one the day after tax day).

The ultimate irony? The site worked fine the day after tax day, and because I didn't want to spend another 3 hours entering my info with another tax prep site, I just continued with Taxslayer. So now they get their money from me and I get a fine from the IRS. Lesson learned- it's anyone but Taxslayer from here on out.