I ordered a water filter from this company. After paying the shipping of over 70% of the cost of the product, it arrived. I installed the filter and unfortunately there was a very small leak from the seam of the filter. I re-installed the old filter and checked that it did not leak and asked the company for a replacement filter. After learning that there could be a 40% restocking fee, i was also told that the supplier required that i make a video of the leak with pictures from several angles and pictures of the date code on the filter. I was shipped this filter the week prior, mind you. Once i went back in, pulled out the ice machine to manage the water flow, got back under the sink and put the new, faulty filter back on, i got a video of the leak and sent it in per instructions. A couple days later, i was asked to do it again so i could take a shorter video, more pictures, including a date code that was smudged on a filter that i received the week before from this company. All of this is ludicrous, and insulting. I cannot help but to believe that these policies come from the top of this company to discourage having to do the right thing. I would advise that you just move on when looking for products offered by this company. They are bad middle agents with no integrity or culpability.
Thank you for your review Randall, and I am very sorry to hear that you experienced this issue with your product! We do need information about the product in order to confirm if the product is defective, but I know this can be time consuming to provide and I appreciate your time. Please follow up with our Customer Solutions Department directly via our live chat or email at help@webstaurantstore.com in order to follow up on the claim. We look forward to hearing back from you!