I called to have a payment refunded and these guys told me different information whenever I called to get it resolved. One person told me to provide proof of payment for a payment that he see's on the screen in front of him... then when I get transferred the agent tells me there's no need for proof of payment. I've called 4 different times and heard something different each time. It's clear that the associates are not trained properly or they're just terrible at their jobs. I'm extremely happy I'm no longer with this joke of a company.