Randy G.

Accent is a Carrier dealer. Compressor failed in our heat pump less than a year ago. They tried to convince us that our Carrier was junk and we should buy a new unit. We resisted emphatically until they did us a "favor" and divulged to us that the unit was actually under warranty! Which brings us to today as our compressor has failed once again in less than a year. They say now that the part is not under warranty even though it's less than a year. Very unusual. And of course they are a adamant that they sell us a new $15k unit. Accent blames Carrier. Takes no responsibility for the pre mature failure and poor workmanship that contributed to the premature failure. They said they would elevate our concern to Carrier, but no response. There are ways for dealers to capitalize on "warrantable" parts through the OEM at the expense of their "valued" customers. I suspect that is routine with Accent. Keep your failed parts. Get a second opinion before spending 1 dime with Accent Heating and Cooling of Brush Prairie. You've been warned.

After being told 30 days, then 60 days, then 90 days then, and only after waiting on hold for eternity, I'm told that it will be at least another 90 days, with no guarantee of receiving the order for SIX MONTHS. $650 dollar order and fed a line of crap for months and months. Continually blaiming on their supplier. Bottom line is that Sheplers is selling from an empty cart. No inventory and a pathetic business model that is based on deception derived from the unknown. I will never ever buy another thing from them. They have no interest in doing the right thing for their customers. Their model is based on just finding more suckers for customers and throwing the disgruntled and un served out with the bath water.
What do they care? They don't have to look me in the eye. Just a number in a large % of unsatisfied customers. Well, I think it's only fair that I spend the next SIX MONTHS posting legit reviews about my experience with Sheplers. If I can keep just 2 customers from failing into their trap of deceit and un satisfaction I will have succeeded.
Beware folks. Call and order DIRECTLY from their suppliers and save yourself some GRIEF.