I have my fair share of disappointments when it comes to investing in ICOs - few are successful but most are already dead or turned out to be just scams and that's why when I found ico-refund.com for the first time I was very skeptical - crypto is full of fakes. However the site looked very well developed and with clearly stated features and options, plus the listed ICOs that they cover were some of the most well conducted and promising ones at the moment, so I decided to give it a quick try and test their integrity.
So, I made a request for protection of the minimum amount of funds allowed for insurance, just in case I never see my ether again. The next day I wrote to the live support on the site that I have changed my mind and that I'm too convinced that the ICO in which I now have secured contribution will succeed to need a protection for my funds in it. То my surprise I was told that there is no problem to cancel my insurance and I got my precious protection fee of around 0.05 ETH back in two hours.
Their support agent responded fairly quick (I had to for about 5-6 minutes) but was very polite and professional. So of course, after this I am planning to invest in some of the projects they list and secure my contributions, because as my experience showed me - no matter how great a whitepaper looks - things go wrong a lot. I really hope this service becomes more popular, because legit and safety oriented platforms like this can be very useful for the entire crypto community.