On 01/18/2019 a Microsoft Tech. Took control of my computer and erased my entire Office thinking this would help with a tiny issue I was having with POWERPOINT. Afterwards he gave me a link to re-download. And then he left. His link didn't work. I've tried on numerous occasions to get help. They keep saying they're pushing it up a level. But no one willing to take responsibility. Mahvareen and Derrick did nothing today Case #*******0021 03/04/2019