Randy S.

After 4 days and multiple attempts to reach customer service I had to resort to a back channel to an executive at the Peak Management Company who did help. But I never got a call back, still can not access my online account to see videos purchased on Black Friday 2019. The employees in Colorado are lazy, don't reply or answer their phones - ever! To make a profit and pretend they have customer service. Been attempting to resolve a duplex order and been on hold twice now for 40 mins and now 10. Had called during their lunch hours, called at 2pm PST and received message they were closed for the day although they are Mountain time. Tried to resolve via online, email and still no resolution. Can not access my account and they aren't helpful! Don't ever buy from this horrible company! You will regret it.