This site has a 3.7 out of 4.0 rating i would say that's pretty good for a new site. It appears to me the only negative comments are from disgruntled ex members who i would say from reading their comments, are completely filled with personal drama, so the fact they are no longer a part of the site is probably a good thing. Much luck and continued success ut owners and congratulations on a job well done.
Dear Rick, I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
As you stated, Spokeo is also a great resource for locating old profiles. Many of our users have implemented our service to successfully locate forgotten accounts with various sites, and deleted them.