Raphael K.

Had a loan in September last year for a quick goods clearance. I intended to pay off this loan by 12/31/2022 for our end of year report. The weird thing is they only provide a verbal pay off quote or walk in only. I'm in TX and they don't have a branch here so they only option was verbal quote. After paying off the quote by overnight check including 2 days advance interest, they told me the representative had provided me a wrong quote and that the loan still had principal balance. After they investigated for 3 months it turned out payment had initially made leading to the pay off quote was not credited even though they sent a statement document with these payments credited to the loan. I don't know how they have license to operate, but this is the greatest scam in the banking industry. With all these documentation received and recordings, I'm looking forward to legal proceedings for misrepresentation and personal damages...it's a stupid bank and unprofessional bank. Nobody should do business with these scammers.

Bought 2 phones for myself and wife, just upgrading our phones. My wife's phone was only a yr old and the representative lied they would send a label to return phones but it never came, it turned out it was a lie. We putchase watches on mothers day promo to get one free, it also turned out to be a lie... this service is the weakest of all networks I hv used. Very disappointing and bunch of frauds. I regret ever porting my number wife's n mother from Tmobile... if u thinking about it, don't. It's a trick stay clear.