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100% trustworthy easy to work with transparent and a lot of good stories the place had a slolid history and reputation
Tip for consumers:
no tip but I hope you get tp meet Gary
They get back to you right away tell you the price and pay you right away very efficient and professional
Tip for consumers:
use them but only for your highest quality products you won't regret it they are one of the few place with actual experts
Products used:
I sell through them and they are excellent
They have high standard you get paid right away they staff gets back to you quickly and read your email they don't use bot
Tip for consumers:
take extensive photos as the site demands but they back up the seller a lot more it is harder for bad-faith buyers to make a false claim and they back buyers up because they do their job to authenticate
Products used:
haven't bought yet but I will much higher clientele and staff than the other sight s
First of all, I don't believe anyone there is an expert your staff didn't know that my real Vivienne Westwood was real or that Zadig & Voltaire tags are attached with safety pins I have already and the emails from Vestiaire are filled with bad English such as "Could you please explain well your request, please?" that does not show a command of the language I don't believe you are even employed there the "customer service" which is always horrible seems as it outsourced so they use bots and employees they seem to be are just spitting out the information they know nothing about. Reply20h
Raqui's Closet
Of the 80 items I have sold 4 have been lost compared to none on Grailed and Mercari and 1 on Poshmark where I have sold over 200 items and which paid the minute they realized their mistake Vestiare 2 months to pay for the Helmut Lang skirt they lost. They have lost another item the address did not exist and the idiot at the Help desk though I was the buyer said the package hadn't been mailed yet and there was no tracking both of which are incorrect and then they get an attitude if you won't take them at their word their experts are handling it not an expert on the premises
Tip for consumers:
don't do it they are awful unless you are a scam buyer that are too lazy and stupid to check up on thing they will let you get away with anything as a buyer
Products used:
I don't buy much because I hate the staff here so much
I just now ss a Helmut Lang tank on net a porter that the fake fake got from me in Aug 2021 and sold for $50 at 20 % that is something then don't tell you when they sweet talk you into sending them your stuff the sell for basement barrel prices and there is never not a 20% off sale I HATE them
Tip for consumers:
Don't do it they sell fakes and they will rip you off
Products used:
consignment
Unfortunately, it does not make up for the fact their customer service is trash- 90 % of the time I leave a conversation with them more frustrated than when I went in they never offer anything helpful they only cut and paste terribly written form emails that are condescending and assume the seller is guilty without even looking at the case this women, for example, found out she could not return because an item because they weren't soft enough so she marked them up with ink, I provided Posh with before photos and they still voted in her favor and then I find out several other sellers have had the same problem with her. The oversite is terrible in addition to ignoring scammers they ignore creepy guys who ask women to model clothes and allow people to sell used underwear. I doubt they really have much staff because most interaction seems like they are with bot even though they clam the are different people all the emails are worded the same
Tip for consumers:
beware
Products used:
I have bought but I refuse to now because they are so terrible to sellers
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Several months ago, I bought a 35cm Red Kelly Bag and must share my experience. Having purchased...
I purchased a Gucci bag exactly as described love it fast service and a perfect bag! This company...
Dear Raquel, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team