I ordered online because I work crazy hours and it's easier for me. I needed the clothes for my daughter for a trip we were taking the following weekend. Ordered on Monday, and I got a email saying it was here on Friday (which was awesome) oh was my excitement shortly lived. I opened the box and the right packing slip was in the box BUT every article of clothing was WRONG. I called customer service to let them know and the customer service representative with a nonchalant attitude says "oh yeah, sometimes that just happens" EXCUSE ME?! Just the WORST experience I've ever had with anyone I've ever ordered from online. I won't order here again.