Ravneet J.

Had the worst experience that I could have, was with this company which claims to be the leading partner even on their phone calls which you wait to somebody to help you.

I encountered an incident where I was required to get a document and I had called them 8.30 am in order to tell the urgency of the package. Gave all my details reading the info, also left a msg to leave it at the door step or to fold it and slid it into mail slot while I was watching the door all this while.

Then after calling around 2 PM, just to check if I could get a live time tracking I was assured that I would get my package in time. At around 2.15 I got a text saying that they missed me and I called back within a minute to sort things out but due to unprofessionalism from the dhl team, who after even getting the message twice about the urgency of the package took it very lightly and did not revert back even after promising a call back. I had to check after every hour if any of the so called 'team leaders' were working on the issue in order to help me. ( I had talk to 3 of them). It was of no point and every time I called I had to give my buzzer info or all the random info again repeadtidly which is already available on the system(not referring to the info which they need to know it's really me)

Sorry for the long post but I felt to Express this story so you do not fall for false advertisement by this company which in no means care about you.