Ray M.

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WoodlandDirect

Fireplaces

“Fireplace not converted to propane.”

1/17/22

The fireplace, which had a sticker stating that it had been converted to propane gas, was installed. The fireplace generated soot that damaged carpet, surrounding finishes, and the exterior wall surface. Additionally, the back wall of the fireplace box is permanently damaged. Our propane provider suspected that the unit was not converted to propane and Woodland sent us replacement conversion parts. The fireplace works fine now, but the damage is done and we received no reply.