I ordered 3 small air conditioners and after waiting without a word (other than the first email confirmation) for 3.5 weeks, I sent and email to their "support". After a sending 2 emails I finally received a response from Kelly Dorman, saying that I could get a refund if I wanted, or wait for the product, and they would expedite the shipping. I agreed to the expedited shipping if they could tell me when and how it would ship, Fedex, UPS, etc. They would not respond after 3-4 attempts over about 10 days. They are clearly a scam - find your product elsewhere and save yourself time and money!