Stay FAR AWAY from samsung for major appliance purchase. I got an appointment for a Month and 1/2 from my call date on a $2000. 00 refrigerator under 1 year old. They cancelled my repair ticket TWICE for no reason! You will get a rep in a foreign country that you can't understand, unless you hang up and keep calling. Took ne 22 calls on each call 8 -19 calls to get a rep in the USA. Stay away from LG also according to their reviews. Hope this helps someone else out there