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I am willing to pay a few bucks extra just to order from Amazon. If I get the wrong item or I don't like it, they take care of it!
I ordered a battery for my laptop based on the item description. Three weeks later I receive a battery for something, not sure for what. I emailed Tmart explaining the mix up when each email demanded I send pictures of the battery I want, then a pic of the battery they sent, then several telling me I had to pay return shipping, then another that they need a pic of the item before mailing, then another that they needed a pic of the return receipt, then after 27 emails and three weeks, another asking me to track the order for them. Still have not received the correct battery or a refund to date. Unreliable, terrible customer service, and apparently they just send something and hope you give up so they can keep your money. Imagine doing it to millions of people, I believe this company is a scam.
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Dear customer,
Sorry for inconvenience caused.
But we do not find your order number via your name here.
So we can not find this problem in detail.
In order to solve this issue as soon as possible, would you please tell us the order number for check firstly?
We will do our best to help you verify it and offer you a satisfied solution.
Please feel free to contact with our online support:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.