First I'd like to say it appears riptiger is no longer supported. I sent 3 emails to get a license code and haven't heard from them. The program isn't worth the money it doesn't download certain video. You are required to purchase an upgrade to be able to download videos of certain formats. I also don't like the way they have done their license code. If you are like me every so often I have to reinstall my OS because I test a lot of different software and not all of the software is removed. Each time you install riptiger it requires a new license code which you have to get from riptiger who is now no longer providing these codes.