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I purchased an Eastwood Mig 180 right before Christmas. In January, Eastwood started selling the Mig 180 with the spool gun included for the same price. I spoke to a customer service rep about sending a spool gun which was now included for the price I paid. She was very nice and forwarded my request to the "Team." Unfortunately, the team didn't care about making it right. I will no longer do business with Eastwood but keep getting bombarded with emails and texts wanting me to buy more.
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Thank you for reaching out to us regarding your recent purchase. We sincerely appreciate your business and the opportunity to assist you.
Upon reviewing your inquiry, we regret to inform you that we are unable to apply the sale price to your previous purchase, a month prior to the promotion. Our policy dictates that sale prices are only applicable during the specified promotional period and cannot be retroactively applied to purchases made outside of a 7 day grace period.
While we understand your disappointment, we would like to offer our assistance in finding alternative solutions or exploring upcoming promotions that may be of interest to you. Additionally, if there's anything else we can assist you with, please don't hesitate to let us know.
Once again, we appreciate your understanding.