Ordered a large chicken coop. It came damaged as well as very cheaply made. I sent it back according to all of virventures instructions. It arrived back to them within a couple days yet it took weeks and constant emails to get my full refund. However, I was told that I would get reimbursed for the shipping since the item was damaged (only had to open on end of box to see the damage) and never received any shipping reimbursement. Was just told that they won't be giving me any of that money back either. I guess virventures is in a habit of sending cheap, damaged merchandise just so YOU can send back and hope that you won't go through the trouble of trying to get your money back. DO NOT USE THIS COMPANY! BEWARE! They deserve ZERO rating, however, this review would not let me move forward without submitting at least one star rating.