When I order an open box item, my expectation, is to receive the wig I ordered, free of tangles, modifications, new wig smell, and a zigzag part, and that is NOT what I received with Rachel Lite.
I've purchased new and open box items from WS1, and there have been 7 major disappointments, 6 being wigs that never should have been sold as 'open box' items.
1. Nitro 16" - threadbare - I was new and didn't know better.
2. Three wigs in the same order that reeked of cigarette smoke - never should have sold them to consumers.
3. Estetica Ocean - a factory defect with a visible weft across the top of the wig giving the appearance almost of a 'part' but it was just a funky weft poorly sewn that WS1 deemed 'permatease' - it was not.
4. Bought an open box 100% hand tied Dalgona 16" - they sent a regular, made me take pictures and send it to them before they would give me a return label, and I had to wait until they received the wig and inspected it, to receive a refund that they offered as a 'one time courtesy'. If you send someone the wrong wig, that's not a courtesy, it's correcting a mistake you made. Since it takes 7-9 days to get a wig after you pay, then another -9 days for them to receive the wig, from order to refund, took about 30 days. I paid them and waited 3 days for a refund.
5.Rachel Lite - no zigzap part, a tangled mess, no new wig smell, yet the 'checklist' indicates otherwise - it seems they just check the boxes without checking the wig.