Rebecca D.

Poor experience. They dropped 8 cartons of paper I didn't order on my front porch. It was a mix-up on their end--I have not ordered products from this company in quite a while. The product remained on my front porch for a month, despite repeated requests to the company to have it picked up. UPS came by to pickup after a month had expired, but then they refused pickup because it was another company that delivered the product. Why didn't Quill have that information and proactively contact the correct shipping company? After several more days, a different delivery service picked up the product. Quill's warehouse refused the shipment, citing damage. I have been informed by Quill that 8 cartons of paper I did not order and do not want will be returned to my residence. Quill advised that I may keep the paper or donate it to a charity. I have been informed that I will not be charged, but I have my doubts. What a waste and colossal inconvenience from something I never wanted. Unacceptable.